Terms of Service

Last updated: March 2026

1. Introduction

Welcome to Crewno. These Terms of Service ("Terms") govern your access to and use of the Crewno platform, website at crewno.in, mobile applications, and related services (collectively, the "Platform"), operated by Crewno ("we," "us," or "our").

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Eligibility

  • You must be at least 18 years of age to use the Platform.
  • Freelancers must be enrolled in or graduated from a recognised college or university, or be an independent professional, and must be located in or able to work in the Delhi-NCR region.
  • Companies must be legally registered business entities or individuals with a valid business registration operating in India.
  • You must provide accurate, current, and complete information during registration.
  • Crewno reserves the right to refuse or revoke access at its sole discretion.

3. Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • You must complete identity verification (KYC) before accessing certain features, including accepting bookings or receiving payments.
  • You agree not to create multiple accounts, share your account, or transfer your account to another person.
  • You must notify us immediately at crewnohq@gmail.com if you suspect any unauthorised use of your account.

4. Platform Rules

4.1 For All Users

  • Provide truthful and accurate information in your profile and communications.
  • Do not engage in fraudulent, abusive, or illegal activity on the Platform.
  • Do not attempt to circumvent the Platform to make direct arrangements that bypass Crewno's payment system.
  • Treat all users with respect. Harassment, discrimination, or threatening behaviour will result in immediate account suspension.
  • Do not scrape, crawl, or use automated tools to extract data from the Platform without written permission.

4.2 For Companies

  • Provide clear and accurate job descriptions including role, location, timings, and pay.
  • Ensure safe and lawful working conditions for all crew members.
  • Do not request crew members to perform tasks outside the agreed-upon scope.
  • Honour payment obligations as outlined in Section 5 below.

4.3 For Freelancers

  • Accept only bookings you intend to fulfil. No-shows and last-minute cancellations without valid reason may result in penalties or account suspension.
  • Arrive on time and perform duties professionally as described in the booking.
  • Maintain a professional appearance and conduct at all events.
  • Report any safety concerns or issues to Crewno immediately.

5. Payment Terms

5.1 Payment Structure

  • Companies pay an advance of 20% to 40% of the total booking amount at the time of confirming a booking. The exact percentage depends on the booking value and company history on the Platform.
  • The remaining balance is due within 3 business days after the event is completed and the work is verified.
  • All payments are processed through the Platform. Direct payments between companies and freelancers outside the Platform are strictly prohibited.

5.2 Freelancer Payments

  • Freelancers will receive payment within 5 business days of event completion and verification.
  • Payments are made to the bank account or UPI ID registered on the Platform.
  • Crewno charges a platform service fee, which will be clearly disclosed before you accept any booking.

5.3 Cancellations and Refunds

  • Cancellations by companies more than 48 hours before the event are eligible for a full refund of the advance, minus a processing fee.
  • Cancellations within 48 hours may forfeit part or all of the advance, depending on the circumstances.
  • Freelancer no-shows may result in penalties deducted from future earnings and potential account suspension.
  • Disputes regarding payments will be resolved through Crewno's dispute resolution process outlined in Section 9.

5.4 Taxes

Users are solely responsible for determining and fulfilling their tax obligations. Crewno may deduct TDS (Tax Deducted at Source) as required under the Income Tax Act, 1961. Crewno does not provide tax advice.

6. Content Policy

  • You retain ownership of content you submit to the Platform (profile information, photos, reviews).
  • By posting content, you grant Crewno a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content on and in connection with the Platform.
  • You must not post content that is defamatory, obscene, infringing on intellectual property, or otherwise unlawful.
  • Reviews and ratings must be honest and based on genuine experiences. Fake or manipulated reviews are prohibited.
  • Crewno reserves the right to remove any content that violates these Terms without prior notice.

7. Intellectual Property

The Platform, including its design, logos, text, graphics, software, and all other content created by Crewno, is the property of Crewno and is protected by Indian and international intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our written consent.

8. Limitation of Liability

  • Crewno acts as a marketplace connecting companies with freelancers. We are not an employer, employment agency, or staffing agency. We do not control and are not responsible for the quality, safety, or legality of the events or the work performed.
  • The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
  • To the maximum extent permitted by Indian law, Crewno shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
  • Our total liability for any claim arising from these Terms or the Platform shall not exceed the amount you have paid to Crewno in the 12 months preceding the claim.
  • Crewno is not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or infrastructure failures.

9. Dispute Resolution

9.1 Platform Disputes

For disputes between companies and freelancers (e.g., payment disagreements, service quality), Crewno offers an internal dispute resolution process. Either party may raise a dispute within 7 days of the event. Crewno will review the evidence and issue a resolution within 14 business days.

9.2 Legal Disputes

If a dispute cannot be resolved through the internal process, both parties agree to first attempt mediation. If mediation fails, the dispute shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in New Delhi, India, in English.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of New Delhi, India, shall have exclusive jurisdiction over any disputes arising under these Terms.

11. Termination

  • You may deactivate your account at any time by contacting us at crewnohq@gmail.com or through your account settings.
  • Crewno may suspend or terminate your account at any time, with or without notice, for violation of these Terms, fraud, illegal activity, or any conduct that harms the Platform or its users.
  • Upon termination, your right to use the Platform ceases immediately. Any pending payments owed to you will be processed subject to verification.
  • Sections related to liability, intellectual property, dispute resolution, and governing law survive termination of these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless Crewno, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or a prominent notice on the Platform at least 15 days before the changes take effect. Your continued use of the Platform after the updated Terms become effective constitutes your acceptance.

14. Contact Us

If you have any questions about these Terms, please contact us: